Morgan Street Dental Surgery at 20 Morgan Street in Pontypridd, Wales

Opening hours Closed now

Today: 09:30 am — 05:00 pm

Reviews about Morgan Street Dental Surgery

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  Never had a good experience here. I phoned twice to inform them I was stuck in traffic (once when a lorry had jackknifed in Hopkinstown) to say I was running 5 minutes late for the last appointment of the day, and they refused to see me. I understand that it is probably protocol and while annoying, I accepted this no issue. I was referred to the dental hospital and after phoning to see if the referral letter had been received, they said my appointments were blocked because of 2 missed appointments and a missed appointment at the hospital - I had never even received this letter. After blaming me repeatedly, the lady I spoke to said she had found a scrap of paper with my new address and hadn't been updated so the hospital letter must have gone to my old address. As a result I have lost a tooth due to the delay. I have never met such rude reception staff, who were so unhelpful both in person and particularly on the phone. They refused to accept that they had accidentally not updated my address and had made no notes that I had phoned to advise of traffic (rather than just not turning up). In all fairness, the dentists themselves seemed pleasant enough but the reception staff were so unpleasant I actually sat in my car and cried after trying to locate the referral letter from the hospital to try and get the problem solved. Avoid at all costs.
  by Catherine Smith

  June 12, 2017
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  We've been with this practice for over 20 years and our experience is nothing like the other reviews posted. Our family are NHS patients and it isn't the dentists' fault that we can't get all the treatments we want or even need. No need to make personal comments about the receptionists ... They aren't rude when I forget my card. I prefer a touch of formality when I have a face full of anaesthetic. We are all different, I suppose. Handy for the bus station!
  by Catherine Mair Cole

  March 20, 2017

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About Morgan Street Dental Surgery in Pontypridd